For full details on PCH Privacy Policies governing the handling of other data, you may contact PCH at the address listed below or visit this permanently posted web page at www.pch.com. You may wish to check back from time to time to receive information regarding updates, modifications or changes to our policies that may take place.
PCH is a leading US-based seller of magazines and merchandise that conducts certain direct mail efforts in the United Kingdom. To draw attention to our offers, sweepstakes and prize draws are promoted in most PCH mailings. Effective database management and stringent privacy/data protection standards have always been primary concerns, as preserving the integrity of our sweepstakes, prize draws and customer data is essential to the success of our business.
When a consumer receives a mailing piece and fills out a PCH entry/order form, he/she is required to include name and address information along with payment details (cheque, postal order or credit card) if ordering to enable PCH to effectively complete the transaction, register the contest entry, process payment and deliver products or subscriptions. A payment or order is never necessary to enter or win a PCH sweepstakes or prize draw. All entries, with or without an order have the same chances of winning. All responses to our mailing efforts in the United Kingdom are processed in the United Kingdom by a third party service vendor.
For purposes of order fulfillment, data is transferred to third party warehouses, publishing houses and processing centers within the United Kingdom, Canada, the Netherlands and the USA. For processing of sweepstakes data, maintenance of our customer database and printing requirements, response information is transferred to our corporate headquarters in the USA. Data for new customer recruitment efforts is also transferred to a secure site at our corporate headquarters, where merge processing is done.
PCH may also pass customer names on to other organizations whose offers may be of interest to the consumer. At time of collection, customers are always provided notification that they may opt-out of receiving such offers and promotions.
The collection of personal information by PCH that may be transferred from the EU is treated by PCH through the application of the European Union Safe Harbor Principles. Personal information is defined as information that directly identifies an individual such as name, address, telephone number and similar identifying information. The Safe Harbor Principles are:
- Notice. PCH informs customers in a timely manner about what information we are collecting, why we are collecting it, how its use can be limited and how the customer can contact us for additional information.
- Choice. PCH provides customers an opportunity to opt out of certain information uses and data exchanges and promptly honors all customer requests to limit information uses and exchanges.
- Onward Transfer. PCH ensures that any personal information that is transferred onward from the EU to agents or subcontractors will be treated by such third parties under the Safe Harbor Principles. Any information which is identified as sensitive will be treated as such.
- Security. PCH protects the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration and destruction through the use of secure data systems and reasonable internal procedures and practices in the handling and transfer of such data. Our systems, practices and procedures are continually monitored to insure they are meeting their role in securing the information we collect.
- Data Integrity. PCH ensures that the personal information we collect is reliable, accurate, complete, current and used for intended purposes only.
- Enforcement. Privacy policies and principles are only as good as the efforts that stand behind them to make sure they are adhered to and are enforced. PCH takes steps to ensure that consumer privacy concerns are addressed by: (1) Referring consumers who have questions to our customer service and consumer affairs departments. (2) Subscribing to a third-party dispute resolution mechanism to address any unresolved in-house consumer data privacy complaints; and (3) Having appropriate monitoring, verification and remedy procedures in place.