PCH brings you this Customer Bill of Rights as a reminder that we make every effort to please our most valuable asset – you – our loyal friends and customers.
1. Value, Variety, Quality & Convenience
You have the right to enjoy shop-at-home convenience for a wide variety of value-priced magazines and merchandise presented with honesty, integrity and satisfaction in mind. Our team is dedicated to finding the best values for you, our customers. That’s why, if you order a magazine subscription with us, you can rest assured that we have negotiated with publishers to bring you some of the lowest subscription prices available. But that’s not all … our merchandise buyers travel the world to bring hard-to-find items directly to your door — at prices you can easily afford. And our quality assurance process ensures that we pre-test items and check product information accuracy, so you can be certain that you are receiving quality products every time you shop.
2. Clear Communications
You have the right to receive promotions, offers and billing materials that are clear and easy to understand. We write in normal, everyday language and fully explain the important details in a clear and concise manner.
3. Excellent Customer Service
You have the right to speak to a representative to ask questions or receive assistance with your orders, payments or promotions. Our specially-trained representatives are empowered to provide prompt, courteous and thorough service. If you are not satisfied with any item you purchase, you may return it within 120 days to receive a full credit or replacement of damaged goods.
4. Respect for Your Privacy
You have the right to have your personal information treated with confidentiality and to have a say in what communications you receive. We use your personal data only for legitimate fulfillment or marketing purposes and regularly offer you the opportunity to opt-out of receiving promotions from us or from other trusted marketing partners.
5. Unparalleled Consumer Education & Outreach Program
You have the right to receive consumer educational materials about sweepstakes. Our innovative outreach programs provide education and individualized assistance for consumers on a regular basis.
6. Customer Focus/Personalized Products & Offers
You have the right to receive relevant product selections, promotions and offers customized to your personal preferences. We focus on pleasing our customers by hand-selecting value-packed offers that you might enjoy based upon your demonstrated interests.
7. Timely Order Processing
You have the right to prompt order processing. We begin processing orders the day they are received and transmit the information to publishers or the warehouse within 2 business days of completed processing.
8. Free Credit & Simple, Clear Billing
You have the right, as a responsible, credit-worthy consumer, to order any item without sending money or providing a credit card number before you receive it. You also have the right to spread your payments over 4 months with no interest charge. Our billing system and quality-controlled processing ensure that your records, payment postings, bills and credit status are accurate and up-to-date. If, despite our best efforts, an error does occur, we correct it promptly.
9. Free Inspection Privilege & Easy Return Policy
You have the right to inspect any item you order before you decide whether to keep or return it. Our no-hassle return policy means you may cancel any magazine subscription or return any merchandise item ordered through Publishers Clearing House up to 120 days from receipt of shipment, if not completely satisfied, for any reason. You will receive a full credit (including any shipping and handling) on all issues not yet delivered and on any product returned within this time frame. All credits will first be applied to any open balance you may have with us. If you do not have an open balance on your account, a refund check will be issued.
10. Prize Offers & Promotions are Supported as Advertised
You have the right to enjoy participating in our sweepstakes with confidence that the prizes will be awarded and promotions carried out as advertised. Bonds are purchased to assure funding of major prizes at time of award and our Contest Department carefully records all prize offers and eligibility so prizes are awarded as promoted.
This “Customer Bill of Rights” is our fun way of expressing the company’s marketing philosophy and customer service policies. It is not intended as a contract or binding legal obligation and may be updated, retracted or modified at our discretion. If you have any questions, please visit the Publishers Clearing House FAQ site.