Publishers Clearing House has a number of industry leading programs and policies in place that provide extra help to any consumer (or those acting on a consumer’s behalf) who may need special assistance regarding their experience or interaction with PCH.
SweepSmarts® – The Sweepstakes Education, Awareness & Assistance Program
SweepSmarts® Hotline – 1-877-3SWEEPS (1-877-379-3377)
Publishers Clearing House cares about consumers and realizes that from time to time there may be a need to provide more detailed help to individuals who have questions or concerns. That’s why we’ve implemented the comprehensive SweepSmarts consumer care program. At the core of this program is our toll free SweepSmarts hotline devoted to providing specialized assistance. Call us with any questions or concerns you may have about our sweepstakes. Our specially trained representatives are standing by to help. If you believe a close friend or relative may need assistance with the offers they are receiving, we urge you to contact us. We will provide you with helpful information and take whatever special steps may be appropriate to assist.
SweepSmarts® “Purchase Patrol”
As part of our Consumer Protection Program, Publishers Clearing House surveys our customer file on a regular basis to identify customers with unusually high order levels. These customers are then proactively contacted to determine if they understand sweepstakes promotions, and they are asked if there are any problems with their purchases from us. If the consumer is having any difficulties, we will remove the customer from our mailing list and provide them with appropriate information and assistance.
SweepsSmarts® No Purchase Reminders
As part of our continuing communications with our customers, Publishers Clearing House annually sends a non-promotional stand-alone letter, once a year, to remind our most active customers that no purchase is ever necessary in order to be eligible for any of our sweepstakes prizes.
If we can provide you or a loved one assistance, don’t hesitate to take advantage of the services we offer under our SweepSmarts® program. Contact us at 1-877-3SWEEPS (1-877-379-3377) or email us at firstname.lastname@example.org. These are just a few of the ways that PCH has become one of the most trusted and consumer friendly companies in the industry!